Write to support@mikailyurt.com. Tell us the issuing state or province of the card and roughly when the problem happened; for purchase questions add the App Store receipt date. Please never send a photo of an ID. Replies usually within two business days.
Common questions
- The barcode won't read. Hold the back of the card inside the band, 15–25 cm (6–10 inches) away, and tilt it slightly to avoid glare. In a dark doorway turn on the light. Worn or damaged barcodes may not read; staff can still let the guest in with +1 or “Let in without scan”, which is counted.
- Why CHECK? Something needs a look by hand: for example the barcode data does not add up, the guest was seen very recently, or they were marked at another door. Open “Checks” on the result screen and follow “How to inspect an ID”.
- Does it work offline? Yes. Scanning, results, the list and Tonight all work without a connection. Team phones catch up when they are back online.
- Does PASS mean the card itself is fine? No app can promise that. ID Scanner checks what the barcode says and whether it holds together; the physical card and the person still need a look.
- How many free scans? 10. After that choose a monthly or 6-month plan, or a 7-day Event Pass for a single event.
- My purchase doesn't show. Settings › Subscription › Restore purchases, with the Apple Account you bought with. If it still doesn't show, email us with the receipt date.
- How do I cancel? Settings › Subscription › Manage subscription, or iPhone Settings › your name › Subscriptions. Cancel at least 24 hours before the period ends.
- Adding a door phone. The owner opens Settings › Team › Add a phone and shows the code; the other phone scans it from Settings › Team › Join a venue. A team plan is needed.
- New owner phone. Keep iCloud Keychain on for the owner's Apple Account; it holds the venue's secret. Without it a new phone cannot recognise the existing list.
- How do I delete everything? On a phone: Settings › Reset venue. For a team: Settings › Team › Delete team venue (or delete your account), which also removes the data on our server. See the Privacy Policy.